1. SHIPPING & DELIVERY POLICY

At Look, we provide FREE Standard delivery to any address within Global. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports andJurongIsland.

On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

2. ORDER STATUS & TRACKING

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

Local Deliveries

There are 2 delivery options available for customer, Standard and Express courier.

Standard Courier – is FREE for all local orders and it takes approximately 5 working days to reach you from the time of order.

Express Courier – is available at an additional charge of $4.00 and it takes approximately 3

working days to reach you from the time of order.

To serve you better, you may even choose the timing of your deliveries from 9am to 10pm, weekdays or Saturdays, regardless of Standard or Express couriers.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

International Deliveries

For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.

3. TAXES, DUTIES & TARIFFS

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

4. MODE OF PAYMENTS

We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.

USA – free.
Outside USA… Free shipping over US$120
Standard Shipping outside USA – 4-7 days. $20

FREE Shipping inside US

Orders will ship within 48 hours

Domestic orders will be packed and shipped within 48 hours, pending verification of billing information and the shipping method selected. International orders and orders containing gift cards, out-of-stock items or refrigerated items will be processed as quickly as possible, but cannot be shipped out the same day.

Back-ordered items

All in-stock products generally ship within 48 hours of the order being placed. When available, the back-ordered item(s) will ship, free of charge to the customer. Domestic backordered items are usually shipped within 3-7 business days. International backordered items will be cancelled automatically.

Additional Shipping Details

  • Orders to PO. Boxes, APO/FPO/DPO are sent via UPS Sure Post only.
  • Shipping is FREE when order consists only of gift cards.
  • We will notify you of any complications with your credit card.
  • entientz strictly follows all national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad.

Delivery times:

Average delivery times are usually within 1-3 business days. Rural/remote suburbs, can take up to 5-10 business days from the day of purchase.

International Shipping

Average delivery times are usually within 4-7 business days.

Rates
Free shipping over US$120
Standard Shipping outside USA – 4-7 days. $20

Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local Customs office.

We will notify you of any complications with your credit card.

Sentientz strictly follows all national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad.

Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can't be delivered due to an address error, or orders seized by Customs.

Shipping Rates:

  •  $9.95 Flat rate Australia wide
  •  Express shipping rates vary depending on weight and location
  •  FREE STANDARD SHIPPING on all orders over $99

Delivery times:

Average delivery times are usually within 1-3 business days. Rural/remote suburbs, can take up to 5-10 business days from the day of purchase.

Express Post:

Average delivery times are usually same day to next day business if you are within Australia’s Post Express Network. If you live in a Rural/remote suburb, delivery can take up to 3-5 business days from the day of purchase.

Transport/Courier providers

To ensure you receive your order as fast as possible POWERHOUSE SUPPLEMENTS uses multiple transport Companies.

Receiving your packages

For your security purposes, a signature is required upon receipt of goods. Therefore, delivery should be to an address where someone is available to receive and sign for the goods during business hours.

In the event no one is available to receive delivery, a card shall be left advising the package is collectable at the nearest Courier or Australia Post.

Should you wish for deliveries to be left without signature (i.e. front door etc). This should be noted on your order comments and we shall be pleased to oblige on small orders.

POWERHOUSE SUPPLEMENTS shall accept NO RESPONSIBILITY for any lost or missing deliveries in this situation. All large value orders which are generally over $200 for security reasons do require a signature.

Tracking your order:

Should you wish to track the status of your shipment, simply click on the tracking number issued to you on the confirmation email upon your purchase or log on to your ‘My Account’ with Powerhouse Supplements.

Should you need further assistance or would like POWERHOUSE SUPPLEMENTS to track the order on your behalf please do not hesitate to contact us.

To contact us please click here or call us on (02) 9756 3696